FAQ
RETURNS & EXCHANGES
Due to the intimate nature of swimwear and because we are a small brand without a dedicated returns facility, all sales are currently final.
We are unable to accept returns or exchanges for sizing issues or change-of-mind purchases.
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receiving your order so we can make it right.
SHIPPING
Pre-order items require approximately 6–8 weeks for production before shipping.
In-stock items are typically dispatched within 3–4 business days.
If your order contains both pre-order and in-stock items, your entire order will ship together once your pre-order item is ready. If you'd like your in-stock items sooner, we recommend placing separate orders.
Once your order has been shipped, you'll receive a confirmation email with tracking information.
International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the customer.
LOCAL PICKUP
In-stock items are available for pickup right away, while pre-order items will be available once production is complete.
If your order includes both in-stock and pre-order items and you’d like to pick up your in-stock items sooner, please place separate orders.
Once you've received your pickup confirmation, please reply to the email or send us a message on Instagram to arrange a convenient pickup time.
WHY DO YOU OFFER PRE-ORDERS?
Some Odyssey collections are offered as pre-orders to reduce waste and produce more intentionally.
Rather than overproducing inventory, pre-orders allow us to create limited collections while maintaining quality and minimizing excess.
HOW DO I CHOOSE THE RIGHT SIZE?
Each product page includes a size guide with measurements and fit information.
If you're unsure which size to order, feel free to contact us before placing your order—we're always happy to help.
WILL YOU RESTOCK SOLD-OUT ITEMS?
Some pieces may be restocked depending on demand, while others are released as limited collections and will not return.
Follow along on Instagram or subscribe to our newsletter to be the first to know about restocks and new releases.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship worldwide.
Shipping rates and estimated delivery times are calculated at checkout based on your location.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you'll receive a confirmation email with your tracking number.
If you haven't received your shipping confirmation, please check your spam or junk folder before reaching out.
MY PACKAGE SAYS DELIVERED, BUT I HAVEN'T RECEIVED IT
Once an order has been marked as delivered by the shipping carrier, Odyssey is not responsible for lost or stolen packages.
If your package cannot be located, we recommend contacting the shipping carrier directly or checking with your local post office.
HOW SHOULD I CARE FOR MY ITEMS?
Care instructions may vary depending on the fabric.
Please refer to the care label attached to your garment or the product page for the best washing and care instructions to help extend the life of your piece.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order has been placed, we begin preparing it for fulfillment as quickly as possible. Because of this, we cannot guarantee changes or cancellations.
If you've made an error with your order, please contact us as soon as possible, and we'll do our best to assist before it ships.
COLLABORATIONS
As a small business, we are not accepting collaboration or gifting requests at this time.
As Odyssey continues to grow, we look forward to working with creators, and other creatives who align with our vision and values in the future.
If and when collaboration opportunities become available, our team will reach out directly to individuals we feel are the right fit for the brand.
We truly appreciate your support, interest, and understanding as we continue to grow.
HOW CAN I CONTACT YOU?
For questions regarding your order, sizing, collaborations, or general inquiries, please contact us through our Contact page or email us directly.
We aim to respond within 24–72 business hours.